Our Leadership
Learn more about the people behind CCHS' success.


"You take complete care of any and all emergencies I have in the most friendliest manner! I liked how at ease the customer service rep made me feel, like she had the reins now and knew exactly how to fix it."
– T.S.
Lexington, OK

Joe Incandela, CEOJoseph J. Incandela
Chief Executive Officer

As chief executive officer of Cross Country Home Services, Joseph J. Incandela oversees the company's growth strategies and leads its expansion into new markets and new product offerings. Prior to this position, he served on the advisory board of the Cross Country Group and became the board's chairman in 2004.

Previously, Incandela founded and led Overture Capital Partners, an investment firm focused on the small and micro-cap private equity market. He was also the managing director of the Thomas H. Lee Company, a Boston-based private equity investment company, and has held positions as president and chief executive officer at companies such as the Conductron Corporation and Amerace. He was also the chairman of the board of Deutsche Asset Management Small Cap Fund, a NYSE-listed mutual fund.

Incandela holds a bachelor's degree from Wagner College and attended the Graduate School of Business at Loyola University in Chicago.


Sandi Finn, President

Sandra C. Finn


Sandra C. Finn is the president of CCHS, where she promotes a culture of creativity, strategic vision and teamwork. Under her leadership, CCHS has experienced double- digit revenue growth, national recognition for innovative direct marketing techniques, and the successful launch of new product lines across multiple distribution channels.

Each of the past five years, Finn has been recognized as one of Florida's most prominent female executives by the Florida's Women-Led Business study and has received the Spirit of Excellence Award from the American Business Woman's Association.

Prior to joining CCHS in 1999, Finn served in executive roles at Cendant Corporation, including Senior Vice President and General Manager of Automotive and Lifestyle Products. She also held various management roles at E.F. Hutton & Company.

Finn holds a bachelor's degree from Brown University and an MBA from New York University.


Tami Thraum, CFO

Tami Thraum
Chief Financial Officer

As chief financial officer of CCHS, Tami Thraum oversees all accounting and financial reporting, planning and analysis, regulatory compliance, procurement and treasury operations. A finance industry veteran, she led CCHS through an unprecedented era of revenue growth in a largely stagnant economy.

Before joining CCHS, Thraum was the chief financial officer of Regent Seven Seas Cruises and Resorts. Her experience also includes serving as the chief financial officer of Carlson Wagonlit Travel (CWT), one of the world's largest global travel management companies, and as vice president of finance for Maritz Travel Company. Prior to that, Thraum was a senior manager with KPMG Peat Marwick in both the audit and consulting practices.

Thraum is a certified public accountant and holds a bachelor's degree from Missouri State University.


Joel Steigelfest, CIO

Joel Steigelfest
Chief Information Officer

As the chief information officer at CCHS, Joel Steigelfest leads all aspects of the company's information technology capabilities, including delivery and support of applications, information infrastructure and services. He is also responsible for the use of advanced technologies to improve the customer experience and accelerate business innovation.

Prior to joining CCHS, Steigelfest served as vice president and chief technology officer for Spherion, a Fortune 1000 company. Throughout his 26-year career in IT, he has held management and executive-level positions at United Stationers, IBM, Ryder and Kemper Insurance.

Steigelfest holds a bachelor's degree from Tulane University and an MBA from the University of Miami (FL).

David Tripp, VP of HRDavid Tripp
VP of Human Resources
David Tripp brings over 15 years of strategic Human Resources Management experience to CCHS.  He leads all aspects of the organization's human resources programs and initiatives that directly align to the organization mission and vision. 
Tripp leverages his collegiate and professional sports background to develop winning organizations and teams.  Prior to CCHS, he held various leadership positions with First Data Inc., Grove Worldwide, and Shaw Industries.  He is past chair of the Coral Springs Economic Development Foundation and is current Chair of Enterprise Coral Springs. 
Tripp holds a B.S. Degree in Management and Master's Degree in Human Resources Development for Clemson University. He also serves on the United Way of Broward County's Veteran's Advisory Committee.