Our client support team brings almost 100 years of combined experience in the home service and client service business.  From the start-up of a new program to ongoing management, we’re always working to develop a true partnership with each of our clients because it allows us to create long-lasting relationships and repeated successes.

Program Start-Up
During the start-up of a new program your client manager will work with you to ensure that customer billing and other critical customer-facing aspects of the program are set-up correctly – the first time.

Your client service manager will also work with you to establish effective team communications and reporting as needed to ensure that the program runs smoothly and successfully.

Ongoing Program Management
Active monitoring and management of your program is essential to ensuring quality and repeated program successes.  Your client service manager will schedule regular meetings because we recognize that reviews are a valuable tool for ongoing success.  Our reviews include discussions about customer satisfaction, analysis of program results, and planning sessions for product, service and marketing enhancements. This approach to ongoing program management enables us to share ideas, best practices and develop a true team effort.