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Here you'll find quick access to all the benefits of Total Home Management.
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COVERED
TODAY!
"[The service tech] made a special effort to get my water heater the same day. He was knowledgeable and helpful and went beyond my expectations."
– T. F-C.
Franklin, TN
"Since I am a new customer, I did not know what to expect. [I was] very pleased with the service from the time I made the phone call until the time the repairman left my home."
– D.D.
Bartlett, TN
Select a tab below to register a new warranty, place a claim or access appliance discounts.

 

 

    HOW CLAIMS WORK

 

1. Make a Service Request

When a  covered system or appliance breaks down, you can make a service request online or by calling the toll free number on your welcome kit.  Be sure to have your warranty number handy. 

2. Schedule a Service Appointment

Once you submit your claim, you will be assigned an approved, pre-qualified service partner to handle your request.  We will provide you with the service partner's contact information so you can schedule an appointment at your convenience.

3. Pay Your Deductible or Service Fee

The service partner will collect the deductible from you at the time of service as defined in your contract.  If your service request covers more than one item, or if more than one trade is needed to complete your repair (e.g. plumber and electrician), multiple deductibles may apply.

4. Have Your Covered item Repaired or Replaced

Our service partner will diagnose the problem and contact us with the details so we can determine coverage eligibility and the best course of action -- repair, replacement, or possibly a claims credit.  You will be notified of any items that are not covered and any additional costs before the work begins.

5. Give Us Your Feedback

After your service has been completed, you will receive a survey asking for feedback about your experience.  We want you to be satisified with the service you receive, and we use your feedback to continually improve our warranty programs.