Cross Country Home Services sees the home ownership experience differently than other warranty providers. Our approach—our whole philosophy—focuses on delivering homeowners the ultimate tools to proactively manage and maintain their homes, supported by extraordinary customer care. We call it Total Home Management, and it gives you and your customers a comprehensive suite of home services that deliver savings, peace of mind and convenience.
For more than 20 years, CCHS has worked with brands in many industries from mortgage to insurance, utilities to real estate. We understand flexibility is important. That's why we can customize any of our existing products or develop entirely new products to fit your individual needs.
A partnership with CCHS means you and your customers receive fast, responsive support. Our clients enjoy:
- Fulfillment kits mailed to homeowners within one business day of enrollment
- 800-number available to customers 24/7/365 to file/check on a claim, obtain service provider referrals, set up an appointment or speak to customer care
- Other easy ways to file claims including automated phone system with speech recognition and the PlaceMyClaim.com website
- 180-day workmanship guarantees on all repairs—a first in the industry
- Over 90% payout rate on all claims filed
It's our Total Home Management approach that gives us an astounding 95% customer satisfaction rate on paid claims and a Net Promoter® Score of over 55% in 2011, which is on par with other leading companies like FedEx, Southwest Airlines and American Express.