Cross Country Home Services Launches New Website to Enhance Customer Experience
FORT LAUDERDALE, FL (June 5, 2012) -- Cross Country Home Services, Inc. (CCHS), one of the country's leading home warranty and services companies, has unveiled a dynamic new corporate website, which can be found at www.cchs.com. The new site has a contemporary, energetic design and clearly reflects the organization's increasing use of advanced technology to enhance the customer experience and provide affinity partners and service providers with efficient, easy-to-use new benefits and resources.
Technology has played pivotal role in the rapid growth of CCHS and its commitment to providing unmatched customer service resulting in a doubling of the company's revenues over the past five years. Significant recent investments in technology by the company include the implementation of the Oracle E-Business Suite 12.1 enterprise resource planning system to streamline the information technology infrastructure and allow it to further customize warranty coverage and schedule service at the most convenient time by the most qualified technicians. Earlier this year, CCHS announced that TRUSTe® has certified 11 of their websites, demonstrating its strong commitment to transparency, accountability and consumer choice, the foundations for onl
"Our company's mission focuses on delivering homeowners the tools to proactively manage and maintain their homes, supported by extraordinary customer care," said Sandra Finn, president of CCHS. "One of the ways we do this is by using cutting edge technology to serve our customers' needs, which is reflected in our new website."
The new website's efficiency has been enhanced with new functionality that allows CCHS customers to register for updated product information and to submit claims online. Customers that use the site also enjoy access to the Appliance Buyline® portal, a gateway to ecommerce sites for appliance merchants who have partnered with CCHS to provide special customer discounts. Significant discounts are available on brands including Maytag®, Whirlpool®, Amana®, Gladiator® and other Whirlpool Brands®.
CCHS's new site also provides information to the company's national affinity group network, which includes partners in the financial services, real estate, mortgage, insurance and utilities industries. These partners can access industry-specific marketing and product information, as well as downloadable information in the form of white papers and eBooks.
CCHS builds, maintains and manages one of the largest independent service provider networks in the country, with over 40,000 licensed and insured HVAC, plumbing, appliance and electrical professionals. To become part of CCHS's pre-qualified network, prospective contractors must be licensed in their field and complete an application and onboarding process, which are both now available on the website. Once a part of the network, CCHS depends on their service contractors to deliver reliable, timely service to their established customer base across all 50 states.
Other features of the new CCHS website include an expanded news section; a constantly updated real-time feed of satisfied customer testimonials; stories that spotlight service providers; quick links to social media pages; and a link to the company's blog, which provides home maintenance information and helpful tips.
About Cross Country Home Services
Cross Country Home Services, Inc. (CCHS) is dedicated to making home management easy by offering a full selection of hassle-free, cost-effective home solutions, including warranty products and maintenance plans. Since 1978, the company has built a reputation for excellence and today is one of the nation's leading providers of these products and services. Consumers can buy home warranties and home maintenance plans directly from CCHS or through select affinity partners in mortgage, banking, insurance, real estate and utilities industries. Products include some of the industry's best known brands, including TotalProtect Home Warranty, Home Protect Warranty, Residential MD Home Warranty and HMS Home Warranty. The company's customer care staff is available 24 hours a day, 365 days a year and is dedicated to ensuring the highest level of service. Homeowner needs are quickly resolved through a national network of over 40,000 service providers, the largest in the industry. Headquartered in Ft. Lauderdale, Fla., CCHS is a member of the Cross Country Group. To learn more about CCHS, please visit www.cchs.com.