Cross Country Home Services Honored As Silver Stevie® Award Winner in 2012 American Business AwardsSM
Winners in second of two ABA awards events were presented on September 17 in San Francisco
FT. LAUDERDALE, Fla. (September 18, 2012) – Cross Country Home Services (CCHS), one of the country's leading providers of home warranty products and maintenance plans, was presented with a Silver Stevie® Award in the "Information Technology Department of the Year" category at last night's 10th Annual American Business Awards (ABA).
The ABAs are the nation's premier business awards program. All organizations operating in the U.S.A. are eligible to submit nominations – public and private, for-profit and non-profit, large and small.
Nicknamed the Stevies for the Greek word for "crowned," the trophies were presented to honorees during a gala banquet on Monday, September 17 at the Julia Morgan Ballroom in San Francisco. More than 200 nominees and their guests attended.
Suzan Low, Senior Manager of Data Management, attended the awards and accepted the Silver Award on behalf of the Information Technology organization. CCHS CIO, Joel Steigelfest said, "The Data Management team that received this recognition is part of a greater effort that has CCHS making significant investments in technology to build a solid IT infrastructure to ensure that our customers around the country are served promptly, efficiently, accurately, effectively and of course courteously."
The heart of CCHS's business is the ability to process customer claims efficiently and effectively, 24 hours, 365 days a year. Technology has played pivotal role in the rapid growth of CCHS and its commitment to providing unmatched customer service resulting in a doubling of the company's revenues over the past five years and 95% of customers giving CCHS a "satisfied" to "excellent" rating in terms of customer service claims management. Significant recent investments in technology include the implementation of the Oracle E-Business Suite 12.1 enterprise resource planning system to streamline the information technology infrastructure and allow it to further customize warranty coverage and schedule service at the most convenient time by the most qualified technicians.
Suzan Low stated, "I am proud of my team and their commitment to improving the quality of data by delivering solutions that provide high performance and value. It's a great honor to be selected by the ABA for this prestigious award and be recognized for the hard work we have accomplished to enhance our customer experience and provide affinity partners and service providers with efficient, easy-to-use new benefits and resources."
Earlier this year, CCHS announced that TRUSTe® has certified 11 of their websites, demonstrating its strong commitment to transparency, accountability and consumer choice, the foundations for online privacy. They also launched a dynamic new corporate website with new functionality that allows CCHS customers to register for updated product information and to submit claims online.
More than 3,000 nominations from organizations of all sizes and in virtually every industry were submitted this year for consideration in a wide range of categories. Stevie Award winners were selected by more than 270 executives nationwide who participated in the judging process this year.
For the first time, the ABAs were presented at two awards events this year: the traditional awards banquet in New York in June, and at a new tech and products awards event last night in San Francisco. CCHS was honored with a Bronze Stevie® Award for "Customer Service Department of the Year" at the New York event.
Details about the ABAs and the list of Stevie Award winners who were announced on September 17 are available at www.stevieawards.com/aba.
About Cross Country Home Services
Cross Country Home Services, Inc. (CCHS) is dedicated to making home management easy by offering a full selection of hassle-free, cost-effective home solutions, including warranty products and maintenance plans. Since 1978, the company has built a reputation for excellence and today is one of the nation's leading providers of these products and services. Consumers can buy home warranties and home maintenance plans directly from CCHS or through select affinity partners in mortgage, banking, insurance, real estate and utilities industries. Products include some of the industry's best known brands, including TotalProtect Home Warranty, Home Protect Warranty and HMS Home Warranty. The company's customer care staff is available 24 hours a day, 365 days a year and is dedicated to ensuring the highest level of service. Homeowner needs are quickly resolved through a national network of over 40,000 service providers, the largest in the industry. Headquartered in Ft. Lauderdale, Fla., CCHS is a member of the Cross Country Group. To learn more about CCHS, please visit www.cchs.com.
About the Stevie Awards
Stevie Awards are conferred in four programs: The American Business Awards, The International Business Awards, the Stevie Awards for Women in Business, and the Stevie Awards for Sales & Customer Service. Honoring organizations of all types and sizes and the people behind them, the Stevies recognize outstanding performances in the workplace worldwide. Learn more about The Stevie Awards at www.stevieawards.com.