Cross Country Home Services Joins Customer Experience Professionals Association as Founding Corporate Member
Cross Country Home Services (CCHS), the leading provider of home warranties, home service plans and homeowner emergency assistance programs, today announced it is a Founding Corporate Member of the growing Customer Experience Professionals Association, a global, non-profit industry trade group.
Fort Lauderdale, Fla.( August 29, 2011) - Cross Country Home Services (CCHS), the leading provider of home warranties, home service plans and homeowner emergency assistance programs, today announced it is a Founding Corporate Member of the growing Customer Experience Professionals Association, a global, non-profit industry trade group. As a Founding Corporate Member, CCHS will help strengthen the organization's mission of advancing customer experience management best practices.
Members of the Customer Experience Professionals Association, or CXPA, are involved with developing, envisioning, managing and optimizing how businesses and other organizations interact with their clients and customers. There are many industry stakeholders involved in the association, including customer experience professionals from various companies and vendors supporting those companies' customer service efforts.
The CXPA was formed in the spring by respected customer experience experts Bruce Temkin and Jeanne Bliss, and provides its members with extensive research, education, and networking opportunities. It is also focused on enhancing the customer experience.
CXPA members, including Cross Country Home Services, are given valuable opportunities for professional development and networking. The association strives to deliver a broad array of benefits to its members, who work together in an effort to promote respect of the customer experience discipline to both businesses and customers, and to establish the best customer service practices for their industries.
For additional information about Cross Country Home Services and its efforts to enhance the customer experience for its clients, visit http://www.cchs.com.
About Cross Country Home Services (CCHS):
CCHS is not just the leading provider of home warranties, home service plans and homeowner emergency assistance programs – it is also a team of people who are passionate about making home ownership easy by adapting to customers' needs in our changing environment. For more than 25 years, CCHS has provided a highly flexible, "out-of-the-box" platform for major national and regional clients in the financial services, utility, insurance, membership, appliance manufacturing and real estate industries. The company's comprehensive product suite – which includes home service plans, home maintenance, energy efficiency products, emergency home assistance, line protection and custom products – is designed to offer clients both standardized and highly flexible home services solutions to meet their unique needs.
Based in Fort Lauderdale, Florida, CCHS is a member of the Cross Country Group, one of the largest privately-held providers of customer service programs in the United States.