Cross Country Home Services Seeks to Expand Network of Top Quality Service Providers
Partnerships with CCHS provide contractors with valuable business development opportunities
FORT LAUDERDALE, Fla. (May 21, 2012) — In today's challenging economy, local service contractors understand the importance of strengthening relationships with existing customers and finding opportunities to develop new business.
With the nation's largest network of over 40,000 qualified, independently-owned and operated service organizations across the United States, Cross Country Home Services (CCHS) is a great place for top service professionals to find new business. CCHS is one of the nation's leading providers of home warranty and maintenance plans, with products that include some of the industry's best known brands, including TotalProtect Home Warranty, Home Protect Warranty, Residential MD Home Warranty and HMS Home Warranty. The company is adding to its expansive network of contractors to fulfill their mission of always improving the level of service available to their customers.
Membership in the CCHS network provides a local contractor with a host of value-added benefits that help their business grow and thrive. CCHS contractors are available to receive year-round business referrals from home warranty plan holders, increasing their sales and service volume. Membership also creates additional awareness and repeat business for contractors without increasing their advertising costs. Service contractors can become part of the CCHS network at no cost; and there are no registration fees, annual fees or membership dues.
To become part of CCHS's pre-qualified network, prospective contractors must be licensed in their field and complete an application and onboarding process administered by CCHS. Once a part of the network, CCHS depends on their service contractors to deliver reliable, timely service to their established customer base across all 50 states.
In a recent internal survey, the feedback from contractors in the CCHS service provider network was resoundingly positive.
- 92 percent said it was "easy and efficient" for their company to work with CCHS.
- 87 percent were satisfied with the CCHS online systems for invoicing, order retrieval and approval requests.
"Our contractors see their partnership with CCHS as highly valuable, and their positive feedback is a true indicator of the quality of the relationship we share with them. We continue to invest in research and technology to further enhance the relationship we have with these independent businesses," said Marc Shapiro, senior manager of CCHS's service network.
"The stream of new business referrals resulting from our partnership with CCHS has helped our business thrive, especially in a difficult economy," said Boris Elias, owner of Residential Systems, Inc. in Centreville, Va. "CCHS connects us with clients who often ask for additional services beyond the scope of their warranties, which has led to incremental business opportunities."
"For my business, the benefits of being a service partner with CCHS include growing a customer base without advertising, getting consistent calls all the time, no startup costs, and reliable and attentive regional coordinators," said Ken Piette, owner of Qualified Service Systems in Fort Lauderdale, Fla.
Maintaining open communication with CCHS contractors and customers is important to maintain the high level of service the company prides themselves on. CCHS routinely follows-up with customers to gain insight into their experiences. The results of these conversations speak for themselves – in a recent survey, 96 percent of customers responded that they would recommend CCHS products to family or friends.
For more information, or to apply to be part of CCHS's service provider network, please visit http://www.cchs.com/service-provider-application.
About Cross Country Home Services
Cross Country Home Services, Inc. (CCHS) is dedicated to making home management easy by offering a full selection of hassle-free, cost-effective home solutions, including warranty products and maintenance plans. Since 1978, the company has built a reputation for excellence and today is one of the nation's leading providers of these products and services. Consumers can buy home warranties and home maintenance plans directly from CCHS or through select affinity partners in mortgage, banking, insurance, real estate and utilities industries. Products include some of the industry's best known brands, including TotalProtect Home Warranty, Home Protect Warranty, Residential MD Home Warranty and HMS Home Warranty. The company's customer care staff is available 24 hours a day, 365 days a year and is dedicated to ensuring the highest level of service. Homeowner needs are quickly resolved through a national network of over 40,000 service providers, the largest in the industry. Headquartered in Ft. Lauderdale, Fla., CCHS is a member of the Cross Country Group. To learn more about CCHS, please visit www.cchs.com.