Cross Country Home Services Adds Richard Outram and Rohit Chhabra to Senior Leadership

FORT LAUDERDALE, Fla. (September 28, 2016) – Cross Country Home Services, Inc. (CCHS), one of the country’s leading home warranty and services companies, announced today that it has added two new executives to its management team: Richard Outram as Chief Financial Officer (CFO), and Rohit Chhabra as Senior Vice President of Product and Digital.

Outram, as CFO, will play a key role in shaping company strategy, financial capabilities and forging partnerships throughout the organization. With 29 years of financial leadership in major private and public companies, Richard has led through various development stages, from turnarounds to high growth. Most recently, he was interim CFO of IC RealTech Inc, a fast growth video technology company. Outram is a Certified Public Account and Certified Management Accountant in both the United States and the United Kingdom. He is also the author of a children’s financial literacy book series, “The Adventures of Exokid”.

"We are really pleased to have such a dynamic executive join the team. With Richards’s diverse experience, engaging approach and history of success, we are well positioned for the future,” said CCHS CEO Steve Upshaw. “Richard will undoubtedly make an immediate impact on the organization and our growth prospects as we work to transform the home warranty and services space.”

Chhabra, as Senior Vice President of Product and Digital, will lead all aspects of product development and the application of new technology to our products and customer experience. He brings a track record of successful customer focused innovation in a variety of industries. Most recently, he was EVP of Product Management, Sales and Internet of Things (IoT) for Texas Energy Network. Prior to that, Chhabra held key executive positions at Wolter Kluwer, Harris and Intel Corporations where he led global business development, strategy and partner alliances. He holds a Bachelor of Science in engineering from the University of Massachusetts and Master in Business Administration from Babson College.

“Rohit adds technology expertise to our product development process. With his experience in IoT and cloud managed services at Texas Energy Network and Harris CapRock we are able to expand the variety of ways we can help homeowners,” said Upshaw. “His leadership in product development coupled with a strong customer focus will help drive the continued success in CCHS by ensuring strong growth, ever increasing levels of consumer satisfaction and technical innovation in the connected home space.”

About Cross Country Home Services

Cross Country Home Services, Inc. (CCHS) is dedicated to making home repairs easier and more affordable with its warranty products and maintenance plans.  Since 1978, the company has built a reputation for excellence and today is one of the nation’s leading providers of these products and services.  Consumers can buy home warranties and home maintenance plans directly from CCHS or through select affinity groups, financial institutions, and insurance, real estate and utility partners. The products include some of the industry’s best known brands, including TotalProtect Home Warranty, and HMS Home Warranty. Headquartered in Ft. Lauderdale, FL, CCHS is a member of the Cross Country Group, one of the largest privately-held providers of customer service programs in the United States. To learn more about CCHS, please visit

Cross Country Home Services