Cross Country Home Services Forms Partnership with Ferguson to Provide Quality Products to Customers
FORT LAUDERDALE, Fla. (September 19, 2013) — One of the nation's leading providers of home warranty and maintenance plans has teamed up with one of the top wholesale distributors of residential plumbing supplies and HVAC equipment in the U.S. Cross Country Home Services (CCHS) has formed a partnership with Ferguson Enterprises to supply water heaters and HVAC/R equipment to warranty customers from coast to coast.
"CCHS's mission is to provide peace of mind for our customers," said Jerry Chico, Senior Manager of National Purchasing and Strategy for CCHS. "We understand that a broken appliance or home system can be disastrous for a family, so it's critical that we can replace a unit quickly. Creating partnerships with distributors such as Ferguson provides our customers fast access to leading brands, and allows us to continue to build on our high-level service standards."
CCHS offers home warranties and home maintenance plans through select partners in the mortgage, banking, insurance, real estate and utilities industries, as well as direct-to-consumer under brands such as TotalProtect Home Warranty. The company operates its customer service centers 24 hours, seven days a week to ensure claims are being processed and resolved quickly and efficiently. CCHS also has a large network of over 40,000 qualified, independently-owned and operated service providers. This extensive network allows CCHS to route calls to its highest availability providers, ensuring same day or next day service.
Ferguson was recently ranked No. 1 on Modern Distribution Management's 2013 Top HVACR/Plumbing Distributors list for their innovative approach to serving customer needs. The company has 1,300 locations around the country, and is the distributor of leading brands, including A.O. Smith.
"We are very pleased to partner with CCHS and feel our geographic footprint with over 1,300 locations will allow us to efficiently deliver the services and the products to their customers," said Chip Devine, Vice-President of Multichannel Business Services. "We will continue to explore other product offerings that can add future value as our relationship grows."
For more information, please visit www.cchs.com.
About Cross Country Home Services
Cross Country Home Services, Inc. (CCHS) is dedicated to making home management easy by offering a full selection of hassle-free, cost-effective home solutions, including warranty products and maintenance plans. Since 1978, the company has built a reputation for excellence and today is one of the nation's leading providers of these products and services. Consumers can buy home warranties and home maintenance plans directly from CCHS or through select affinity partners in mortgage, banking, insurance, real estate and utilities industries. Products include some of the industry's best known brands, including TotalProtect Home Warranty, Home Protect Warranty and HMS Home Warranty. The company's customer care staff is available 24 hours a day, 365 days a year and is dedicated to ensuring the highest level of service. Homeowner needs are quickly resolved through a national network of over 40,000 service providers, the largest in the industry. Headquartered in Ft. Lauderdale, Fla., CCHS is a member of the Cross Country Group.
Celebrating its 60th year in business in 2013, Ferguson (www.ferguson.com) is the largest wholesale distributor of residential and commercial plumbing supplies and pipe, valves and fittings in the U.S. The company is also a major distributor of HVAC/R equipment, waterworks and industrial products and services. Founded in 1953 and headquartered in Newport News, Va., Ferguson has sales of $8.8 billion and approximately 17,500 associates in almost 1,300 locations. Ferguson and its subsidiaries serve customers in all 50 states, Puerto Rico, Mexico and the Caribbean. Ferguson is part of Wolseley plc (www.wolseley.com), which is listed on the London Stock Exchange (LSE: WOS) and on the FTSE 100 index of listed companies.