Cross Country Home Services Recognized with Silver and Bronze Business and Innovation Honors at 2014 Golden Bridge Awards
Cross Country Home Services Inc. (CCHS), one of the country's leading provider of home warranty products and maintenance plans, was honored with a silver Training and Education award and a bronze Management Team of the Year award at the 2014 Golden Bridge Awards for Business and Innovation earlier this month.
Cross Country Home Services received the silver award for its G.E.A.R. training program (goals, engagement, accountability, results), which allows employees to participate in a 12-month company immersion for on-the-job training across various departments. Employees gain a comprehensive understanding of company-wide day-to-day operations, which helps put them track for advancement and leadership.
"By grasping the bigger picture of how each unit supports the others, Cross Country employees are trained and motivated to provide better customer service while working toward their career goals," said Sandra Finn, president of Cross County Home Services. "This recognition of our innovative G.E.A.R. training program is a huge honor and validation of our company's vision and values."
The CCHS Anderson, South Carolina-based management team was awarded the bronze honor for their focus on customer service, which resulted in year-over-year increased Net Promoter Scores, a national customer service indicator that measures whether customers would recommend the company to family and friends. Additionally, the management team ensures its service culture extends beyond the call center and into its local community. Through the company's Operation Appliance Aid program the team has presented seven veteran families with new appliances, fostering goodwill in the community and ultimately building a stronger, customer service driven team.
"Our management team understands the urgency to be a problem-solver for home owners," said Finn. "The team exemplifies true customer care and stands by our brand promise to provide hassle-free, cost effective home solutions."
The Golden Bridge Awards are an annual industry and peers recognition program honoring Best Companies of all types and sizes in North America, Europe, Middle-East, Africa, Asia-Pacific, and Latin-America, for Best Products, Innovations, Management and Teams, Women in Business and the Professions, and PR and Marketing Campaigns from all over the world.
The Golden Bridge Business awards were created to honor and generate industry wide recognition of the achievements and positive contributions of organizations and businesses worldwide in every area. To learn more about The Golden Bridge Awards, visit www.goldenbridgeawards.com.
About Cross Country Home Services
Cross Country Home Services, Inc. (CCHS) provides a full selection of reliable home management plans. Consumers can purchase home warranty services directly from CCHS at http://www.totalprotect.com. In business since 1978 and headquartered in Fort Lauderdale, Fla., CCHS is a member of the Cross Country Group.