Cross Country Home Services Recognized with Gold and Bronze Customer Service Honors at 2014 Stevie® Awards
8th annual awards presented Feb. 21 in Las Vegas
FORT LAUDERDALE, FLA. – (Feb. 28, 2014) – Cross Country Home Services Inc. (CCHS), one of the country's leading providers of home warranty products and maintenance plans, was honored with a gold Customer Service Training Team of the Year award and a Bronze Customer Service Management Team of the Year award at the eighth annual Stevie® Awards for Sales & Customer Service on Feb. 21, 2014.
"Receiving this recognition from such a prestigious group of judges is a huge milestone for CCHS. Everything we do reflects the importance we place on customer service, and these awards validate our emphasis on the customer experience," said Sandra Finn, president of Cross County Home Services.
The training team was recognized for the launch of CCHS' innovative G.E.A.R. training program (goals, engagement, accountability, results), which allows selected employees to embark on a 12-month company immersion where they receive on-the-job training with various business units to gain a better understanding of day-to-day operations beyond their roles. The program is designed to prepare CCHS associates to become the leaders of the future.
CCHS' management team exemplifies a spirit of true customer care that has inspired its 350 front-line associates and resulted in impressive results in increased NPS scores, a national customer service indicator based on whether customers would recommend the company to family and friends. The team truly showcased the company's mission statement: "Do it right, first time, every time."
More than 1,500 nominations from organizations of all sizes and in virtually every industry were evaluated in this year's competition, an increase of 36 percent over 2013. Finalists were determined by the average scores of 129 professionals worldwide, acting as preliminary judges. Entries were considered in 43 categories for customer service and contact center achievements.
Details about the Stevie Awards for Sales & Customer Service and the list of Finalists in all categories are available at www.StevieAwards.com/Sales.
About Cross Country Home Services
Cross Country Home Services, Inc. (CCHS) provides a full selection of reliable home management plans. Consumers can purchase home warranty services directly from CCHS at http://www.totalprotect.com/. In business since 1978 and headquartered in Fort Lauderdale, Fla., CCHS is a member of the Cross Country Group.
About The Stevie Awards
Stevie Awards are conferred in five programs: the Asia-Pacific Stevie Awards, The American Business Awards, The International Business Awards, the Stevie Awards for Women in Business, and the Stevie Awards for Sales & Customer Service. A sixth program, the German Stevie Awards, will debut later this year. Honoring organizations of all types and sizes and the people behind them, the Stevies recognize outstanding performances in the workplace worldwide. Learn more about The Stevie Awards at http://www.stevieawards.com/.
Sponsors and supporters of the eighth annual Stevie Awards for Sales & Customer Service include the BusinessTalkRadio Network, Competence Call Center, and ValueSelling Associates.