Daniel Dwyer Joins Cross Country Home Services as Director of Operations
ANDERSON, S.C. (September 27, 2013) -- Cross Country Home Services, Inc. (CCHS), one of the country's leading home warranty and home services companies, announced today that Daniel Dwyer has joined the company as Director of Operations in Anderson, S.C. Dwyer's responsibilities include overseeing more than 350 employees in customer service, claims authorizations and support services in the company's customer care center.
"Technology has drastically changed the way customer service is handled in business today," said Dwyer. "CCHS understands the shift and is constantly pursuing better ways to improve its customer service. That's exactly why I was attracted to this position. They have made major investments in new technology and training techniques that advance the overall experience for CCHS customers and employees. As site director I plan to continue these efforts, and take an active role in the Anderson and upstate community."
Dwyer served as a Sergeant in the United States Marine Corps in the first Gulf War. Following his service, he spent two decades working in the customer service industry where he held key managerial roles at MCI, APAC and most recently DataSphere Technologies, Inc. He is experienced leading high performance operations focused on improving efficiencies and employee development to provide exceptional customer satisfaction. Dwyer received his B.A. from Radford University in Radford, VA and his MBA from Old Dominion University in Norfolk, VA.
"Dan's leadership will play an integral role in our mission as we continue to deliver on our commitment to our customers, clients, and employees," said CCHS CEO Joe Incandela. "His experience and knowledge will be a very valuable asset to our team."
Headquartered in Sunrise, Fla. with a customer care center in Anderson, CCHS offers home warranties and home maintenance plans through select partners in the mortgage, banking, insurance, real estate and utilities industries, as well as direct-to-consumer under brands such as TotalProtect Home Warranty. The company operates its customer service centers 24 hours, seven days a week to ensure claims are being processed and resolved quickly and efficiently. CCHS also has a large network of over 40,000 qualified, independently-owned and operated service providers. This extensive network allows CCHS to route calls to its highest availability providers, ensuring same day or next day service. The company earned a 2013 Silver Stevie® Award for Customer Service Department of the Year.
Corporate citizenship is also a priority for CCHS, and it is actively involved in the Anderson community. In 2012, the company launched Operation Appliance Aid, a national program designed to improve the daily lives of veterans and military service families by providing them with new appliances and major home systems. CCHS has made several donations to veterans in Anderson in partnership with Anderson Interfaith Ministries (AIM). The company also supports many local organizations, including Adopt-a-Highway; The Anderson Arts Center; The AnMed Foundation; Meals on Wheels; The Anderson Chamber of Commerce; and March of Dimes, among others.
About Cross Country Home Services
Cross Country Home Services, Inc. (CCHS) is dedicated to making home management easy by offering a full selection of hassle-free, cost-effective home solutions, including warranty products and maintenance plans. Since 1978, the company has built a reputation for excellence and today is one of the nation's leading providers of these products and services. Consumers can buy home warranties and home maintenance plans directly from CCHS or through select affinity partners in mortgage, banking, insurance, real estate and utilities industries. Products include some of the industry's best known brands, including TotalProtect Home Warranty, Home Protect Warranty and HMS Home Warranty. The company's customer care staff is available 24 hours a day, 365 days a year and is dedicated to ensuring the highest level of service. Homeowner needs are quickly resolved through a national network of over 40,000 service providers, the largest in the industry. Headquartered in Ft. Lauderdale, Fla., CCHS is a member of the Cross Country Group. To learn more about CCHS, please visit http://www.cchs.com/.