Privacy Policy

WHAT DOES CCHS DO WITH YOUR PERSONAL INFORMATION?

Some companies, like CCHS, choose how they share your personal information. Federal law gives consumers the right to limit some but not all sharing. Federal law also requires us to tell you how we collect, share and protect your personal information. Please read this notice carefully to understand what we do.

The types of personal information we collect and share depend on the product or service you have with us. This type of information can include:

• Address, phone number and email address
• Account transactions and purchase history
• The date and time you contact us, the nature of your inquiry, and related information, when you access our website
• Credit card, loan number or ACH payment information

We use this information to:

• Verify coverage is available in your area and provide pricing quotes
• Deliver requested quote and product information
• Aggregate website usage data to make site improvements
• Calculate applicable sales tax and complete your purchase
• Deliver helpful email newsletters and account information to customers
• Contact you to fulfill service requests

When you are no longer our customer, we continue to protect your information as described in this notice.

User Access and Choice: If your personally identifiable information changes, or if you no longer desire our service, you may correct, update, amend, delete/remove, by making the change on our member information page or by emailing us at compliance@cchs.com or by contacting us by telephone or postal mail at the contact information listed below. 

Data Retention: We will retain your information for as long as your account is active or as needed to provide you services. If you wish to cancel your account or request that we no longer use your information to provide you services, contact us at compliance@cchs.com. We will retain and use your information as necessary to comply with our legal obligations, resolve disputes, and enforce our agreements.

For Quality Assurance purposes, both inbound and outbound service calls may be recorded.

We will share your personal information with third parties only in the ways that are described in this privacy statement.

We may provide your personal information to companies that provide services to help us with our business activities such as shipping your order or offering customer service. These companies are authorized to use your personal information only as necessary to provide these services to us.

For our everyday business purposes — such as to process your transactions, maintain your account, or to respond to court orders and legal investigations. If CCHS is involved in a merger, acquisition, or sale of all or a portion of its assets, you will be notified via email and/or a prominent notice on our Website of any change in ownership or uses of your personal information, as well as any choices you may have regarding your personal information.

YES

NO

For our marketing purposes — to offer relevant products and services to you

YES, BUT WE SHARE ONLY WITH MARKETING SERVICE PROVIDERS UNDER NON-DISCLOSURE AGREEMENTS

YES - YOU MAY OPT OUT

For joint marketing with other companies

NO

WE DON'T SHARE

For our home service providers' everyday business purposes — information to help them complete your requested transactions

YES

NO

For our affiliates' everyday business purposes — information about your transactions and experiences

YES

NO

For our everyday business purposes — information about your creditworthiness

NO

WE DON'T SHARE

For our non-affiliates to market to you

NO

WE DON'T SHARE

If you have general questions about this policy or wish to opt out of communication, please call 877.248.6683 or email compliance@cchs.com. To completely deactivate your account, please call 877.248.6683.

If your personal information changes, or if you no longer desire our service, you may correct, update or delete your information by calling 877.248.6683. We will respond to your request within 30 days.

Who is providing this notice?

Cross Country Home Services, Inc.

How does CCHS protect my personal information?

To protect your personal information from unauthorized access and use, we use security measures that comply with federal law. These measures include computer safeguards and secured files and buildings.

How does CCHS collect my personal information?

We collect your personal information, for example, when you

• Apply for a CCHS home warranty
• Register your product or service online
• File a claim or otherwise use your product, in writing, online or by phone
• Pay your bill

The security of your personal information is important to us. We follow generally accepted industry standards to protect the personal information submitted to us, both during transmission and once we receive it. No method of transmission over the Internet, or method of electronic storage, is 100% secure, however. Therefore, we cannot guarantee its absolute security.

When you enter sensitive information (such as a credit card number) on our order forms, we encrypt the transmission of that information using secure socket layer technology (SSL).

Why can't I limit all sharing?

Federal law gives you the right to limit only

• sharing for affiliates' everyday business purposes – information about your creditworthiness
• affiliates from using your information to market to you
• sharing for non-affiliates to market to you

State laws and individual companies may give you additional right to limit sharing.

Affiliates

Companies related by common ownership or control. They can be financial and nonfinancial companies.

• Our affiliates include companies like Cross Country Home Services, Inc. and HMS National, Inc.

Nonaffiliates

Companies not related by common ownership or control. They can be financial and nonfinancial companies.

• We do not share with nonaffiliates so they can market to you.

Cookies

Service-related Announcements
We will send you service-related announcements on rare occasions when it is necessary to do so. For instance, if our service is temporarily suspended for maintenance, we might send you an email.

We may also send you email to communicate with you about servicing a home warranty claim.

If you request access codes to the Appliance Buyline service as a benefit of your warranty plan, those codes will be emailed to you.

Generally, you may not opt-out of these communications, which are not promotional in nature. If you do not wish to receive them, you have the option to deactivate your account. Please contact our customer service team at 877.248.6683 for information on deactivating your acccount.

Renewal Notifications
We may also send you email to notify you when it is time to renew your warranty. You may opt out of renewal notifications by following the Unsubscribe or Opt-out instructions found in the email message.

Homeowner Tips
On occasion, as a benefit of your home warranty membership, we may also send you emails containing tips for maintaining your appliances and home systems. You may opt out of these notifications by following the Unsubscribe or Opt-out instructions found in the email message.

• Your IP address
• The type and version of web browser and operating system you are using
• The date and time of your site visit
• The site from which you came

• Customize content
• Speed up transactions
• Track the source of website traffic
• Analyze website traffic

Any content created and uploaded to one of our websites becomes the property of the website and can be used in marketing or promotional material without compensation to the provider.

We post customer testimonials/comments/reviews on our Website which may contain personal information. We do obtain the customer's consent via email prior to posting the testimonial to post their name along with their testimonial. To request removal of your personal information from testimonials or comments please contact us at erelations@cchs.com.

Our Website may offer publicly acessible blogs or community forums. You should be a ware that any information you provide in these areas may be read, collected and used by others who access them. To request removal of your personal information from our blog or community forum, contact us at erelations@cchs.com. In some cases, we may not be able to remove your personal information, in which case we will let you know if we are unable to do so and why. 

Our site includes links to other Websites whose privacy practices may differ from those of Cross Country Home Services, Inc. If you submit personal information to any of those sites, your information is governed by their privacy statements. We encourage you to carefully read the privacy statement of any website you visit.

Our Websites or Blogs include Social Media Features, such as the Facebook Like button, Widgets such as Share This, or interactive mini-programs that run on our site. These Features may collect your IP address, which page you are visiting on our site and may set a cookie to enable the Feature to function properly. Social Media Features and Widgets are either hosted by a third party or hosted directly on our Site. Your interactions with these Features are governed by the privacy policy of the company providing them.

Notification of Privacy Policy Changes

We may update this privacy policy to reflect changes to our information practices. If we make any change in how we use your personal information we will notify you by email (sent to the e-mail address specified in your account) or by means of a notice on this Site prior to the change becoming effective. We encourage you to periodically review this page for the latest information on our privacy practices.