Request Service, 24/7
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First time placing a claim? Read the information below to learn how to open a service request (it's easy!), and what to expect during the process.
1. Go Online, or Call Toll-Free
When a covered system or appliance breaks down, you can make a service request anytime. Visit my.totalprotect.com, or call us 24/7 at 800.474.4047. It helps to have your contract or warranty number handy (also found in your Welcome Kit).
2. Schedule Your Service Appointment
Once you submit your claim, you'll be assigned an approved, pre-screened service partner to handle your request. We will provide you with the service partner's contact information so you can schedule an appointment at your convenience.
3. Pay Your Deductible or Service Fee
The service partner will collect the deductible from you at the time of service as defined in your contract. If your service request covers more than one item, or if more than one trade is needed to complete your repair (e.g. plumber and electrician), multiple deductibles may apply.
4. Have Your Covered Item Repaired or Replaced
Our service partner will diagnose the problem and contact us with the details so we can determine coverage eligibility and the best course of action -- repair, replacement, or possibly a claims credit. You will be notified of any items that are not covered and any additional costs before the work begins.
5. Give Us Your Feedback
After your service has been completed, you'll receive a survey asking for feedback about your experience. We want you to be satisfied with the service you receive, and we use your feedback to continually improve our warranty programs.
Ready? Submit your claim now >>