"I appreciated that [the customer service rep] was so calming and empathetic. She advised me as to what I could expect, did a 3 way call to connect me with the company that would do the work and I had an appointment for the next day that went exactly as she said it would. I am very impressed and happy I have the policy."

"[The service tech] was able to tell me exactly what went wrong with my sump pump, and he advised that with my system setup that I would benefit from a check valve being installed...It has a made a huge difference already...The new pump is working perfectly and he made sure the battery backup system I have was connected and working as it should before he left. The tech was wonderful and answered all of my many questions and showed me how all of it worked."