"The service representative at first told me that they were sending [service provider] to fix my washer and it was going to be a few days before they would make it to my home. To take time off where I work I have to give 21 days advance notice. When I explained to her that I had taken off from work (Monday) and that my next day off would be Wednesday. I asked her to see if she could send anyone other than [that particular service provider] and she transferred me to another line. It was great because I was able to get someone that same day. That was an amazing service. One that I am totally grateful for since it is not easy for me just to take off from work."

"No hidden fees, policy exceptions, other. Professional repair technician(s). Friendly, knowledgeable customer service reps. Quick response to need."